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We are here to help, see below our frequently searched customer care categories. If your question cannot be answered through here please contact our customer care team who will be happy to assist you.

Customer Care

We know you are excited to get your Fam pieces as quickly as possible. It is easy to track your order through the following Online Tracker Form.

If you’re not 100% happy with your purchase you can return it by Post within 7 calendar days of purchase. Simply fill in the form below. Please check our policy first.

About Us

We appreciate our customers love to know who we really are, and the origin of our brand stories. Welcome to follow us on Instagram for our latest stories updated.

Online Order Tracker 

Place your first order now for 10% off!

 

Thank you very much for your request! We will get back to you ASAP.

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We only apply 18ct thick gold on 925 sterling silver for all of our products.
All stones and pearls are genuine with fine cutting or polishing crafts, unless declared.
Suitable for daily wear with three months warranty for all products.
Delivery takes 4-12 days Australia nationwide, with trackable notice via email.

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